PRICING
Every plan includes unlimited people and every feature. Plans differ only in the support you get.
For companies that run Smack themselves and want help when something goes wrong.
$150/ month per install
or $1,500 a year: 2 months free
$1,500/ year per install
That’s about $125 a month. 2 months free.
Unlimited people · every feature
For companies that want their issues handled first and Smack shaped to how they work.
$250/ month per install
or $2,500 a year: 2 months free
$2,500/ year per install
That’s about $208 a month. 2 months free.
Unlimited people · every feature
For several offices, custom development or special contract terms.
Contact us
Yearly terms, invoiced.
Unlimited people · every feature
Capacity is sized to your server: we agree it with you during setup, not by plan.
Prices in US dollars, per install (one company, one Smack address). Taxes extra where they apply. You pay for your own server.
Every feature is in every plan, on purpose. The plans differ only in the support you get.
| Starter$150 / month$1,500 / year | Pro$250 / month$2,500 / year | EnterpriseContact us | |
|---|---|---|---|
| People | |||
| People | Unlimited | Unlimited | Unlimited |
| Meeting guests and transfer recipients | Never counted | Never counted | Never counted |
| Talk | |||
| Channels and messaging | Included | Included | Included |
| Threads and mentions | Included | Included | Included |
| Files and search | Included | Included | Included |
| Meet | |||
| Calls and screen sharing | Included | Included | Included |
| Recording | Included | Included | Included |
| Whiteboards | Included | Included | Included |
| Meetings with guests | Included | Included | Included |
| Share | |||
| File transfers | Included | Included | Included |
| LAN transfer | Included | Included | Included |
| Control and desktop | |||
| Admin, roles and audit | Included | Included | Included |
| IP access policies | Included | Included | Included |
| Desktop apps and notifications | Included | Included | Included |
| Support | |||
| Support level | Standard: we look into and fix the issues you report | Priority: your issues go first | Priority, through your dedicated contact |
| Channel and response | Email, business hours, next business day | Priority email, same business day | Response terms in your contract |
| Feature customization | Not included | IncludedWe tailor features for your company | IncludedCustom development, scoped with you |
| Dedicated contact | Not included | Not included | Included |
| Installation help | Our guide; installation service available | One guided remote install session | Guided installation and admin training |
| Updates | Every release during your plan | Every release, plus a scheduled update call | Updates done with you, on your schedule |
| Help with security questionnaires | Not included | Included | Includedplus contract and data-processing terms |
| Billing | |||
| Monthly | $150 a month | $250 a month | Not included |
| Yearly (2 months free) | $1,500 a year | $2,500 a year | Custom, invoiced |
| Test or staging copy | Free | Free | Free |
| People | |
|---|---|
| People | Unlimited |
| Meeting guests and transfer recipients | Never counted |
| Talk | |
| Channels and messaging | Included |
| Threads and mentions | Included |
| Files and search | Included |
| Meet | |
| Calls and screen sharing | Included |
| Recording | Included |
| Whiteboards | Included |
| Meetings with guests | Included |
| Share | |
| File transfers | Included |
| LAN transfer | Included |
| Control and desktop | |
| Admin, roles and audit | Included |
| IP access policies | Included |
| Desktop apps and notifications | Included |
| Support | |
| Support level | Standard: we look into and fix the issues you report |
| Channel and response | Email, business hours, next business day |
| Feature customization | Not included |
| Dedicated contact | Not included |
| Installation help | Our guide; installation service available |
| Updates | Every release during your plan |
| Help with security questionnaires | Not included |
| Billing | |
| Monthly | $150 a month |
| Yearly (2 months free) | $1,500 a year |
| Test or staging copy | Free |
| People | |
|---|---|
| People | Unlimited |
| Meeting guests and transfer recipients | Never counted |
| Talk | |
| Channels and messaging | Included |
| Threads and mentions | Included |
| Files and search | Included |
| Meet | |
| Calls and screen sharing | Included |
| Recording | Included |
| Whiteboards | Included |
| Meetings with guests | Included |
| Share | |
| File transfers | Included |
| LAN transfer | Included |
| Control and desktop | |
| Admin, roles and audit | Included |
| IP access policies | Included |
| Desktop apps and notifications | Included |
| Support | |
| Support level | Priority: your issues go first |
| Channel and response | Priority email, same business day |
| Feature customization | IncludedWe tailor features for your company |
| Dedicated contact | Not included |
| Installation help | One guided remote install session |
| Updates | Every release, plus a scheduled update call |
| Help with security questionnaires | Included |
| Billing | |
| Monthly | $250 a month |
| Yearly (2 months free) | $2,500 a year |
| Test or staging copy | Free |
| People | |
|---|---|
| People | Unlimited |
| Meeting guests and transfer recipients | Never counted |
| Talk | |
| Channels and messaging | Included |
| Threads and mentions | Included |
| Files and search | Included |
| Meet | |
| Calls and screen sharing | Included |
| Recording | Included |
| Whiteboards | Included |
| Meetings with guests | Included |
| Share | |
| File transfers | Included |
| LAN transfer | Included |
| Control and desktop | |
| Admin, roles and audit | Included |
| IP access policies | Included |
| Desktop apps and notifications | Included |
| Support | |
| Support level | Priority, through your dedicated contact |
| Channel and response | Response terms in your contract |
| Feature customization | IncludedCustom development, scoped with you |
| Dedicated contact | Included |
| Installation help | Guided installation and admin training |
| Updates | Updates done with you, on your schedule |
| Help with security questionnaires | Includedplus contract and data-processing terms |
| Billing | |
| Monthly | Not included |
| Yearly (2 months free) | Custom, invoiced |
| Test or staging copy | Free |
We install and configure Smack on your server, set up storage, email and the secure connection, and walk your admins through day one. Your team can be working in it by the afternoon.
Included with Pro and Enterprise. Available for Starter: ask for a quote.
No. Every plan includes unlimited people: staff, contractors, interns and the night shift.
One Smack for one company, at one address, such as chat.yourcompany.com. A test or staging copy is free.
No. Guests in meetings and people who receive a transfer are never counted.
No. Capacity is sized to your server: we agree it with you during setup, not by plan. The plans differ only in support.
Yes, at any time. An upgrade starts at once, and we credit what’s left of your current period.
Pay for a year up front and you pay for 10 months: $1,500 for Starter, $2,500 for Pro.
You do. Smack runs on your server and storage. We size the server with you during setup, for your team and how you work.
Yes. We set up a 30-day evaluation install with you.
Your data stays on your server, always. Smack keeps running, but you stop getting updates and support.
Talk to us.
ENTERPRISE
Several offices, custom development scoped with you, a dedicated contact, guided installation and training, and contract terms that fit your company.
Tell us about your company and how you’d like to run Smack. We reply within one business day.
Unlimited people on every plan, from $150 a month.
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